Recall: VanMoof B and S series bicycles
On 2017-05-15, the Consumer Product Safety Commission (CPSC) published a recall regarding VanMoof B and S series bicycles due to a potential Fall and Impact hazard. This product sold new beginning in January 2014 for about $800.
About 400 units are involved in this VanMoof USA Inc, of Brooklyn, N.Y. bicycles recall. Learn more and find out what to do if you own this product below.
This was the 7th recall of products in the Bicycles, Bikes & Accessories category in 2017.
Since 2005, there have been approximately 200 similar recalls,
involving about 4 million product units.
Company Contact Information:
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What is the problem?
The front fender bolts do not break when an object gets stuck between the front tire and the front fender/mud guard, posing fall and impact hazards.
How can I tell if I own this product?
Please click here to see recall details.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled bicycles and contact VanMoof to receive free replacement nylon bolts for the front fender and installation instruction The repair can be completed by the consumer without assistance.
Consumer Contact: VanMoof toll-free at 855-623-6673.from 9 a.m. to 7 p.m. ET Monday through Friday, email firstname.lastname@example.org, or online at www.vanmoof.com or support.vanmoof.com on the top-right of the homepage of the website next to the language menu.
Incidents & Injuries Reported as of Recall Date
The firm has received two reports of riders injured when road objects created an obstruction between the bike fender and the front wheel. In both instances, the fender remained intact, because the stainless steel fender bolts did not break off. One instance resulted in bruises, scratches and a broken arm. In the second instance, the rider suffered a concussion.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.