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Recalled Product

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Recall: Viessmann Gas Boilers

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On 2016-02-25, the Consumer Product Safety Commission (CPSC) published a recall regarding Viessmann Gas Boilers due to a potential Fire & Fire-Related Burn and Poisoning hazard. This product sold new beginning in September 2015 for about $4800 to $5800.

About 200 units are involved in this boiler recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Boilers category in 2016. Since 2005, there have been approximately 20 similar recalls, involving about 100,000 product units.

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Viessmann Gas Boilers
Image of Recalled Vitodens 200-W Gas Boiler 138147
Image of Recalled Location of serial number under white cover 332714
Image of Recalled Location of serial number under the boiler 456760
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: viessmann-us.com
Phone: 800-288-0667

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What is the problem?

The boiler can overheat and emit flue gases into the venting system and carbon monoxide can leak throughout the residence, posing a fire and carbon monoxide hazard to consumers.

How can I tell if I own this product?

This recall involves the Vitodens 200-W condensing gas boilers used for residential use. These wall hung units are housed in a white metal box that measures about 43.5 inches tall by 19 inches wide by 21 inches deep. There are two models: B2HB-45 and B2HB-57 included in this recall. The name "Vitodens" and "Viessmann" are printed on the label on the outside of the boiler box. The product name and model number can be found on the boiler rating plate located on the left side of the white boiler cover. The serial number can be found on a separate label under the boiler cover or on the left hand side of the unit. Recalled boilers do not have a blue dot with a handwritten data label on it. The two models of boilers included in the recall have the following serial number ranges:

Product Name Model Numbers Serial Number Range
Vitodens 200-W B2HB-45 7554703501001105 to 7554703501369106 *
B2HB-57 7554704501001102 to 7554703501411109 *
* Serial number range within bold number range are the only units included in the recall.

This product was also recalled in Canada. Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/57150a-eng.php

These items were sold new+ at Heating and Plumbing contractors or wholesalers to consumers nationwide from September 2015 through December 2015 for about $4,800 and $5,800.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers with recalled boilers should immediately contact the installer or distributor to schedule a free boiler safety inspection and repair. Consumers who continue using the boilers while awaiting repair, should have working smoke and carbon alarms throughout their homes.

Viessmann toll-free at 800-288-0667 from 8:30 a.m. to 5 p.m. ET Monday through Friday or online at www.viessmann-us.com and click on the "Important Safety Notice" located in the middle of the homepage for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received 10 reports where the boilers overheated, causing the boilers to shut down. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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