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Home > Recalled Products > Home & Garden > Safety & Security > Personal Emergency Alarms > Visonic Amber SelectX Personal Emergency Response System (PERS) Kits

Recall: Visonic Amber SelectX Personal Emergency Response System (PERS) Kits

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On 2014-02-12, the Consumer Product Safety Commission (CPSC) published a recall regarding Visonic Amber SelectX Personal Emergency Response System (PERS) Kits due to a potential signal failure hazard. This product sold new beginning in April 2012 for about $220 to $240.

About 2,000 units are involved in this Visonic pers recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Personal Emergency Alarms category in 2014.

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Visonic Amber SelectX Personal Emergency Response System (PERS) Kits
Image of Recalled Visonic Amber Select X Model Base Station 242350
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: visonic.com
Phone: (800) 223-0020

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What is the problem?

Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.

How can I tell if I own this product?

The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery.  Base stations are white, rectangular and measure about 9-inches wide by 7-inches deep by 2-inches high with grey emergency, call and check buttons.

Recalled models have catalog number 0-100729 and serial numbers 1612002383 through 501206949. The first four digits represent manufacture dates April 2012 through December 2012 in WWYY format. The first two digits are week of manufacturer and the second two numbers are the year of manufacture. For example serial number 2312 600299 indicates a manufacturing date of the 23rd week of 2012 or roughly June 2012. Each unit has an external label on the back of the base station, with the product name and serial number.

Amber base stations previously recalled due to a different problem also had catalog number 0-100729 and serial numbers 2308600299 through 3013079617.

These items were sold new+ at Visonic distributors and professional alarm installation firms nationwide from April 2012 through April 2013 for between $220 and $240 for the kits. 

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit.  

Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday or online at www.visonic.com and click on North America and click on Product News under the Solutions & Products tab for more information about the recall.

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Incidents & Injuries Reported as of Recall Date

The firm has not received any reports of incidents or injuries related to this issue.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different PERS?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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