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Recalled Product

Item detail and remedy information

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Recall: Water dispensers

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On 2015-09-08, the Consumer Product Safety Commission (CPSC) published a recall regarding Water dispensers due to a potential fire hazard.

About 200 units are involved in this MTN Products water dispenser recall. Learn more and find out what to do if you own this product below.

This is the 2nd recall of products in the Water/Drink Coolers & Dispensers category in 2015. Since 2005, there have been approximately 10 similar recalls, involving about 200,000 product units.

Check My Water Dispenser  |   See Other Recalled Water/Drink Coolers & Dispensers

Water dispensers
Image of Recalled Nestlé water dispenser 256361
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: readyrefresh.com
Phone: 877-580-4638

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The screws holding the heat band in the dispensers can break or detach and cause the unit to overheat, posing a fire hazard.

How can I tell if I own this product?

This recall involves Nestle three and five gallon cold and hot water dispensers. The units are white and silver in color and measure about 38 inches tall by 13 inches wide. Water is dispensed from the large plastic water bottle on the top of the unit through the machine by pushing on the paddles below that are marked with blue for cold water and red for hot water. The Nestle Waters North America logo is on the front of the units. Only the following model and serial numbers are included in this recall. The model and serial numbers are printed on a white sticker on the back of the units.

Model Numbers
Serial Numbers
BW210EZ BW210EZES LB15A12606 LB15A12620 LB15A12622 LB15A12631 LB15A12670 LB15A12687 LB15A12690 LB15A12762 LB15A12763 LB15A12848 LB15A12849 LB15A12870 LB15A12888

These items were sold new+ at The water dispensers were distributed to businesses and residential customers in Florida, Massachusetts and New York as part of a water delivery contract.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled water dispensers, unplug the units and contact Nestle for a free pickup of the recalled unit and delivery of a free replacement water dispenser. Nestle is contacting renters of the water dispensers directly.

Nestle Waters North America toll-free at 877-580-4638 Monday through Friday from 8 a.m. to 9 p.m. ET, or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.

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Incidents & Injuries Reported as of Recall Date

None reported

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Water Dispenser?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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AquaMark, Coolersmart, Culligan, Innowave, Waterlogic and Xstream Water Chiller-based Water Dispensers


Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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