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Home > Recalled Products > Home & Garden > Safety & Security > Elevators > Waupaca Elevator Residential Elevators

CPSC: Waupaca Elevator Residential Elevators

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On 2018-10-25, the Consumer Product Safety Commission (CPSC) published a cpsc regarding Waupaca Elevator Residential Elevators due to a potential Injury hazard. This product sold new beginning in January 1979 for about $5000 to $14000.

About 8,000 units are involved in this residential elevators recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Elevators category in 2018.

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Waupaca Elevator Residential Elevators
Image of Recalled Waupaca residential elevator, Custom Lift 542264
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: http://www.waupacaelevator.com/
Phone: 833-850-7981

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What is the problem?

The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

This recall involves residential elevator models Custom Lift 450# and Custom Lift 500#, shipped and installed between 1979 and 2008. The recalled elevators are used in consumers' homes. The Custom Lift 450# elevators have serial numbers 10-1001 through 10-3131. The Custom Lift 500# elevators have serial numbers 10-3132 through 10-8111; 010-00-8112 through 010-10-8786; and 110-00-1000 through 110-03-1179. The serial number can be found on the front or bottom of the controller box or on the base of the powerhead. The powerhead can be located in the attic, closet, machine room, crawl space, garage, or the bottom of the hoistway.

These items were sold new+ at Waupaca Elevator's dealers nationwide from 1979 through 2008 for between $5,000 and $14,000.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free overspeed braking device. Waupaca Elevator also will provide the installation of a free gearbox if the gearbox inspection reveals that the gears in the gearbox have worn down.

Waupaca Elevator toll-free at 833-850-7981 from 8 a.m. to 4:30 p.m. CT Monday through Friday, e-mail at info@WaupacaElevator.com or online at www.WaupacaElevator.com and click on Recall Information for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received 12 reports of the elevator cab falling unexpectedly, including 10 reported injuries that resulted in strained or sprained knees and ankles, and broken bones.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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