Updated Recall: Perfect Air Ultra; Air Purifiers
On 2012-12-04, the Consumer Product Safety Commission (CPSC) published an updated recall regarding Perfect Air Ultra; Air Purifiers due to a potential fire & burn hazard. This product sold new beginning in February 2004 for about $100.00. It was originally recalled on 2005-11-09.
Learn more and find out what to do if you own this product below.
Company Contact Information:
Phone: (877) 771-7017
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What is the problem?
An overheating capacitor in these air purifiers can cause arcing in a connecting wire which poses the risk of fire.
How can I tell if I own this product?
The Perfect Air Ultra; is an air filtration device to counter indoor air pollution. It measures approximately 12 inches high, 15 inches wide and 6 inches deep, and weighs about 3.2 pounds. The outer casing is made of white plastic and has a gray function plate that is inserted into the top of the unit. The purifier has four stacked tubular rows with a series of horizontal vents along the length of each row. Perfect Air Ultra; is not written on the unit, but is written on the instruction booklet included with the unit.
These items were sold new+ at Television infomercials and via direct sales on Thane's Web site from February 2004 through December 2004 for about $100.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should stop using the air purifiers immediately and contact Thane for instructions on how to return them and receive a coupon for credit toward other Thane products.
Call Thane toll-free at (877) 771-7017, from 8:30 a.m. to 5:00 p.m. ET Monday through Friday.
UPDATE 12/04/2012: The CPSC changed the toll-free number & hours, and website & email were removed.
Incidents & Injuries Reported as of Recall Date
Thane has received six reports of incidents involving these air purifiers catching on fire or melting. Thane has also received six units which were returned by customers and show some evidence of melting and/or charring. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Air Purifier?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.