Recall: West Elm Folding Chairs
On 2012-04-05, the Consumer Product Safety Commission (CPSC) published a recall regarding West Elm Folding Chairs due to a potential fall hazard. This product sold new beginning in September 2011 for about $20 to $40.
About 10,000 units are involved in this Williams-Sonoma folding chair recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Chairs, Stools & Benches category in 2012. Since 2005, there have been approximately 30 similar recalls, involving about 800,000 product units. See other recalled Chairs, Stools & Benches.
Company Contact Information:
Phone: (855) 262-9744
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What is the problem?
The chairs can collapse during normal use, posing a fall hazard to consumers.
Instance(s) of injuries have been reported.
How can I tell if I own this product?
This recall involves West Elm solid wood and fully assembled folding chairs sold in white, red or chocolate. The chairs were sold individually and in sets of two and four. An unfolded chair measures 17-inches wide by 19-inches deep by 31-inches high. A sticker on the underside of the seat reads "West Elm."
This item was also recalled in Canada. Health Canada's press release is available at http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recall-retrait-eng.jsp?re_id=1545
These items were sold new+ at West Elm stores nationwide, the West Elm catalog and website from September 2011 to January 2012 for between $20 and $40.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled chairs and contact West Elm for instructions on returning the product for a full refund.
For additional information, contact West Elm toll-free at (855)262-9744 between 7 a.m. and midnight ET daily, or visit the firm's website at www.westelm.com
Incidents & Injuries
West Elm has received 14 reports of collapsed, broken or cracked chairs. Two consumers have reported minor injuries after falling from a collapsed chair, medical attention was not required.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available in the CPSC recall announcement.
Own a Different Folding Chair?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.