Recall: Wheat Leaf Crystal Mugs
On 2018-02-06, the Consumer Product Safety Commission (CPSC) published a recall regarding Wheat Leaf Crystal Mugs due to a potential burn and laceration hazard. This product sold new beginning in October 2017 for about $60.
About 3,000 units are involved in this Tiffany and Company mug recall. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Stuffed / Plush Toys & Accessories category in 2018.
Since 2005, there have been approximately 30 similar recalls,
involving about 3 million product units.
Company Contact Information:
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What is the problem?
The mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards.
How can I tell if I own this product?
Please click here to see recall details.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled mugs and contact Tiffany & Co. for a full refund plus a $100 gift card. Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer's location to pick up the mug. If broken, do not attempt to return the mug. Carefully dispose of the glass and contact Tiffany & Co. for the refund and gift card. Tiffany is directly contacting consumers who purchased the recalled mugs.
Tiffany & Co. at 800-843-3269 from 8 a.m. until midnight ET Monday through Friday, and 8 a.m. until 8 p.m. ET on weekends, or online at www.tiffany.com and click on Frequently Asked Questions for more information.
Incidents & Injuries Reported as of Recall Date
Tiffany & Co. has received six reports of the mug breaking when hot liquid was poured into it. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Mug?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.