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Home > Recalled Products > Home & Garden > Window > Blinds, Shades & Cords > WindowTex Roller Window Shades

Recall: WindowTex Roller Window Shades

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On 2014-12-16, the Consumer Product Safety Commission (CPSC) published a recall regarding WindowTex Roller Window Shades due to a potential hazard. This product sold new beginning in April 2014 for about $100 to $500.

About 7,000 units are involved in this window shade recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Blinds, Shades & Cords category in 2014. Since 2005, there have been approximately 50 similar recalls, involving about 29 million product units.

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WindowTex Roller Window Shades
Image of Recalled WindowTex Idler Roller Window Shade 860281
Image of Recalled WindowTex Steel Pin Idler 101695
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: windowtex.com
Phone: (877) 294-3580

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

A steel pin inserted into the idler on the shades can become dislodged and cause the shade to fall from the mounting bracket, posing a risk of injury from impact to the consumer.

How can I tell if I own this product?

This recall involves WindowTex custom-made fabric roller window shades that are raised and lowered by a side-mounted chain. The recalled shades have an idler with steel pin inserted into one end of the roller tube. The steel pin is used to connect the window shade to the metal mounting bracket. Roller shades included in this recall have idlers with model number D15T, used with a 1½ inch roller tube, and model number D20T, used with a 2 inch roller tube.

These items were sold new+ at WindowTex authorized dealers nationwide from April 2014 through June 2014 for between $100 and $500.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers with the recalled window shades should immediately contact the place of purchase for instructions on how to schedule a service call for free replacement idlers. Consumers can also contact WindowTex for help identifying their authorized dealer. Authorized dealers are contacting all known purchasers.

WindowTex toll-free at (877) 294-3580 between 9 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's website at www.windowtex.com and click on the "Recall Information" link for more information.

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Incidents & Injuries Reported as of Recall Date

WindowTex has received six reports of steel pins becoming dislodged from the window shade idler, causing some of the shades to fall. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Window Shade?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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