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Home > Recalled Products > Computers & Electronics > Computers, Network & Accessories > Computers & Laptop Batteries > Zebra Technologies Power Supply Units For Zebra Brand Thermal Printers

Recall: Zebra Technologies Power Supply Units For Zebra Brand Thermal Printers

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On 2016-12-20, the Consumer Product Safety Commission (CPSC) published a recall regarding Zebra Technologies Power Supply Units For Zebra Brand Thermal Printers due to a potential fire hazard. This product sold new beginning in July 2010 for about $11 to $4750.

About 200,000 units are involved in this Zebra Technologies power supply unit recall. Learn more and find out what to do if you own this product below.

This was the 5th recall of products in the Computers & Laptop Batteries category in 2016. Since 2005, there have been approximately 50 similar recalls, involving about 8 million product units.

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Zebra Technologies Power Supply Units For Zebra Brand Thermal Printers
Image of Recalled Zbra Image 645271
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: zebra.com
Phone: 800-658-3795

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What is the problem?

The power supply units can degrade and corrode over time when exposed to moisture and overheat, posing a fire hazard.

How can I tell if I own this product?

This recall involves power supply units that serve as the power source for models of Zebra brand thermal industrial printers used to make bar codes and other commercial labels. The power supply units were either sold as after-market kits or included with the sale of the following models of Zebra brand printers: G-Series (GK420D/T, GX420D/T, GX430D/T), GT Series (GT800, GT810, GT820, GT830), ZP455, HC100, P1XX Series (P100, P110, P120), and ZXP3. The Zebra logo or FSP North America logo, date code and part number are printed on the power supply. Date codes between 1039XX through 1052XX and 1101XX through 1152XX are included in the recall for the following power supply units:

Printer Model Zebra Power Supply Unit Part Number Power Supply Unit Type
GK420d 808099-001 70W Brick
GK420t 808099-001 70W Brick
GX420d 808101-001 100W Brick
GX420t 808101-001 100W Brick
GX430d 808101-001 100W Brick
GX430t 808101-001 100W Brick
GT800 808099-001 70W Brick
GT810 808099-001 70W Brick
GT820 808099-001 70W Brick
GT830 808099-001 70W Brick
HC100 808099-003 70W Brick (Medical Brick)
P1XX 808099-002 70W Brick
ZXP3 808101-001 100W Brick

These items were sold new+ at Direct sales from Zebra and through Zebra distributors and resellers, including BlueStar Inc., Ingram Micro Data Capture Point of Sale Division, ScanSource and Wynit Distribution LLC, to businesses, hospitals and end-users nationwide from July 2010 through June 2012 for between $400 and $4,750 with Zebra printers and for about $11 as an aftermarket accessory.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Printer owners should immediately stop using the recalled power supply units and contact Zebra for a free replacement power supply.

Zebra at 800-658-3795 any time Monday through Friday, email PSUrecall@zebra.com or online at www.zebra.com and click on "Power Supply Recall" for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received three reports of the power supply units overheating or catching fire, including a fire that spread from the connector to the printer, damaging the printer and surrounding work space. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Power Supply Unit?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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