Tylenol Recall Survey Follow Up

Shortly after the most recent recall of children’s medication by Johnson & Johnson, we posted a survey asking our readers if they felt J & J was acting responsibly.  The WeMakeItSafer community was all over the board, but, at the time,  the majority felt that J & J was handling the recall decently well.

Interestingly, even those who gave the company high marks for how the recall was being handled, had quite a bit to say about what the company ought to do differently.  Here are the first comments we received at each score.

Recall Handling Score: 6

I still see the recalled products in small retail stores.  Find new ways to reach out to small retailers and get all their products off shelves.

Recall Handling Score: 5

I think their main focus right now should be educating the public so that all the recalled medicine is destroyed.

Rather than trying to reach just the purchasers of these products (which is incredibly hard to do), they should aim to reach everyone in the general public.  Critical information like this usually travels fast between friends and parents, so they should focus on getting the information out to as many news outlets & social networks as possible, without worrying about their image.

From what I’ve read, they’ve waited 20 months to announce this recall and only reluctantly.  I think they are being a responsible company now but they are not living up to the reputation they built from the 1982 recall.

Recall Handling Score: 4

J&J should test the drums containing raw materials more thoroughly.

Recall Handing Score: 2

Taking more responsibility for their actions.  Stop trying to explain away as not really “that” dangerous.

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As more news surfaces in the investigation, we thought it would be interesting to reset the survey to see if views change or remain consistent with consumers’ initial perspective.  Let us here what you think.  You can take the survey here.